Some of the common questions we're asked.
Do you have a minimum charge?
Sometimes, our technician may need to visit your premises to diagnose your technical problem. If it is repairable, the normal hourly rate applies.
If, however, the problem cannot be repaired or the cost of repair is not justified, our technician will recommend the best course of action to proceed.
In this case, we will need to charge the minimum call-out fee for a 30 minute consultation.
What if my device/computer cannot be fixed?
If the computer or device has serious damage and cannot be repaired by our technician, it may be a better investment to buy a new one than to pay for a repair.
Our technician will recommend the best course of action.
You can use the technician’s time to back up your data and then schedule the technician to come back to transfer it to a new device or computer and help you set it up.
What happens if it takes less than an hour?
Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time.
Some of the tasks that you can request are to perform tune up, check network speed, optimise startup, speed up your browser, run updates, discuss backup options, etc.
What happens if it takes longer than estimated?
When you call us, we give you an estimate of the time it will take to solve the problem. However, on-site our technician may determine otherwise and will let you know within the first 15 minutes. If this is the case and after understanding the service cost, you can decide to proceed.
If you do not wish to proceed, the minimum call-out fee is applicable.
What payment methods are accepted?
We’re currently accepting cash and bank transfers/Pay ID.
What happens if I am not happy with the service?
If you are ever not 100% satisfied with our services, please get in touch with us via email or phone.
If you’re not 100% happy, we’ll do whatever it takes to make it right.